Thursday 16 August 2012

PayPal Sucks!!!

I received the message "This transaction cannot be completed." when I tried to send money.

I have sufficient fund in my debit card, plus I have also lifted my sending limit. What is wrong with PayPal?? So I checked the forum to see if there are others who are faced with the same problems. Apparently this problem has been around since Dec 2010 and has yet to be resolved!! TWO YEARS already, for goodness sake!!! Anyway someone wrote in and got the following reply.


"It shows that the reason why you were not able to complete the transaction is because of PayPal's security model that is in place to help prevent fraud and protect your money. What happens is that for every transaction that takes place in the PayPal system, we have an internal security model that identifies patterns of behavior. This is similar to the way banks and credit card companies identify patterns of behavior when approving individual transactions.

It does not look at you, your credit or your seller individually. It just looks at the transaction from a pure statistical basis. When our system does not allow a certain funding source for a transaction, it is merely an indication that the individual transaction fits a pattern that is observed to have potential problems attached to it.

For everyone’s protection, we do not have way of turning this off since it is a self-regulating program. As such, kindly try to send your payment on a later time, or contact your seller and make the payment outside of PayPal. I know it is not the best answer for you now, but the protection that it gives you really is for the best."

What a great excuse. If the system mistakes genuine transactions for scam on such a regular basis, shouldn't the programmers fix the problem or discard the whole system entirely? Even after the user has confirmed that the transaction is not a fraud, the admin still could not do anything or refuse to do anything. They left this problem unresolved for 2 years and are asking users to bear with it or to use another funding source. I find this extremely ridiculous since most people only have one credit card and it is way too troublesome to get a 2nd credit card. Even after you have added a 2nd card, chances are the same problem will still occur for the new card and there is no way out of it.

So my advice is STOP USING PAYPAL, or at least, STOP THINKING THAT PAYPAL IS GREAT when it is nothing but CRAP!!